Terms and Conditions

Returns Policy
Overseas Orders
No Tolerance Policy Regarding Fraud
Privacy Policy

Returns Policy

Taikyu Ltd employs weight based shipping charges within the UK and across Europe.

An estimate of the total shipping charges can be made prior to the checkout by using the "Estimate Shipping and Tax" box, choosing your country from the dropdown list, entering any other details and clicking "Get a Quote", you can then select the delivery service to add to your shopping cart. Shipping is also estimated during the checkout proces of your order.

When estimating shipping you are given an option to add insurance to your delivery. We strongly recommend this as if a parcel is lost or damaged we WILL NOT replace it. We only use reliable shipping agents like UPS but sometimes we may use more economical methods for shipping.

Please ring our sales staff to arrange shipping if shipping is not available to your country or have any problems.

TAIKYU LTD RETURNS POLICY

1. Unsuitable Goods
Taikyu Ltd Products are designed to fit directly to specific vehicles, and have been manufactured to the highest standard to ensure all parts fit exactly as intended. However, should you find your Taikyu Ltd products do not fit your vehicle (as detailed when ordered), or do not function as described, the goods may be returned for refund, credit or exchange if they are returned to us within 7 days of receipt. Subject to the following conditions:

Items are returned carriage paid by customer
Items are received in a re-saleable condition
Items should be returned un-used in their original condition in order to secure a refund
Items are returned complete with all packaging in good condition. (We reserve the right to levy a charge to replace product packaging which is damaged or defaced)
Items returned after 7 days from receipt may be subject to a re-stocking charge of not less than 10%. This does not affect your statutory rights.
We cannot accept any items which have been specially ordered, or manufactured to your specifications for return.
All returns MUST be accompanied with a completed “Goods Returns Form” which can be downloaded from HERE.

2.Damaged Goods
All Taikyu Ltd products are manufactured, inspected and packaged to the highest standard to ensure the customer receives goods of the highest quality. However, should your goods be received in a damaged condition, they will be exchanged by Taikyu Ltd if returned to us within 7 days of receipt. (Refunds or credits are not available for damaged goods unless a replacement part is not available, or agreed by special arrangement with our Sales Manager) Subject to the following conditions:

Taikyu Ltd notified within 7 days of receipt, with exact details of the damage.
Reported damage is as a result of transit / handling damage, and not as a result of poor fitting / handling by the customer. (Returned parts that show signs of fitting damaged will be returned to the customer carriage charged.)
Items should be returned un-used in their original packaging.
Items are returned complete with all packaging in good condition. We reserve the right to levy a charge to replace product packaging which is damaged or de-faced. (the only exception to this is when delivery transit damage is the cause of goods damage)
Items returned after 7 days from receipt may be subject to a re-stocking charge of not less than 10%. This does not affect your statutory rights.
All returns MUST be accompanied with a completed “Returns Form” which is enclosed within your package.

3.General Terms

Products are not provided by Taikyu Ltd on a trial basis.
Please note that Taikyu Ltd cannot be held responsible for incompatibility issues or accept any responsibility for any consequential or indirect loss no matter how incurred.
Taikyu Ltd cannot accept responsibility for returned parcels which are un-delivered. Please retain your proof of postage; you may require it in the event of a claim with your carrier.
Taikyu Ltd is not responsible for any labour charges incurred during fitment or removal of allegedly faulty or incorrectly supplied parts.

TERMS AND CONDITIONS

1 Definitions
In these conditions, unless the context requires otherwise:

1.1 ‘Buyer’ means the person who buys or agrees to buy the goods from the Seller;
1.2 ‘Conditions’ means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
1.3 ‘Delivery Date’ means the date specified by the Seller when the goods are to be delivered;
1.4 ‘Goods’ means the articles which the Buyer agrees to buy from the Seller;
1.5 ‘Price’ means the price for the Goods excluding carriage, packing, insurance and VAT; and
1.6 ‘Seller’ means 'Taikyu Ltd’ or any subsidiary or operation trading as Taikyu Ltd

2 Conditions Applicable
2.1 These Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order, confirmation of order or similar document.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
2.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3 Price and Payment
3.1 The Price shall be the Seller's price as quoted in writing, or if no such, then the price as per the Seller's price list which is current at the date of acceptance of the Seller of the order for the Goods.
3.2 The Price is exclusive of VAT which shall be due at the rate ruling on the date of the Seller's invoice.
3.3 Payment of the Price and VAT shall accompany the order; and the Seller shall be at liberty to refuse any order which does not comply or to cancel any order where cleared funds are not received by the Seller prior to delivery.
3.4 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 5% above HSBC plc's base rate from time to time in force and shall accrue at such a rate after as well as before any judgment.

4 The Goods
4.1 The quantity and description of the Goods shall be as set out in the Seller’s quotation.

5 Warranties and liability
5.1 The Seller warrants that the Goods supplied will at the time of delivery correspond to the description given by the Seller. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1)) all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods, whether express or implied by statute or common law or otherwise are excluded to the fullest extent permitted by law.
5.2 Unless specifically stated in writing by the Seller the Goods are only suitable for use in motor sport / off road use and any such purpose is indicated by the Seller in terms of the description, quality or condition, or fitness of the Goods for use by the Buyer. The Seller accepts no responsibility for any liability arising out of any use of the Goods for any non-suitable use described above, whether the Buyer is a consumer or otherwise and for clarity the Seller offers no warranty of any kind and accepts no responsibility for any liability arising from any motorsport, track or road use of the Goods which if undertaken will be solely at the discretion and choice of the Buyer.

5.3 All Dixcel brake listed on our website are not ECER90 Approved as they exceed the specification for this certification.

6 Delivery of the Goods
6.1 The Seller shall use reasonable endeavours to ensure that delivery of the Goods shall be made to the Buyer's address on the Delivery Date. The Goods may be delivered in advance of the Delivery Date upon the giving of reasonable notice to the Buyer. The Buyer shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.
6.2 Some items may be delivered straight from Spoon Japan and may take upto 2-3 weeks to arrive, Spoon Sports Europe are not liable for any customs charges relating to your order.

7 Acceptance of the Goods
7.1 The Buyer shall be deemed to have accepted the Goods 24 hours after delivery to the Buyer.
7.2 After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

8 Title and Risk
8.1 Title shall pass on the later of firstly the delivery of the Goods, and secondly the payment in full of cleared funds received by the Seller.
8.2 Risk shall pass on delivery of the Goods.

9 Remedies of Buyer
9.1 This clause shall not apply where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1)).
9.2 Where the Buyer rejects any Goods then the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods which conform to the contract of sale.
9.3 Where the Buyer accepts or has been deemed to have accepted any Goods then the Seller shall have no liability whatever to the Buyer in respect of those Goods.
9.4 The Seller shall not be liable to the Buyer for late delivery or short delivery of the Goods.

10 Proper Law of Contract
10.1 This contract is subject to the law of England and Wales.

Overseas Orders

We will only accept orders from United Kingdom & EUROPE. With respect to the Authorised Spoon Sports Dealer Network. Please see a list of the territory distributors below.

CANADA	A&J Racing International	#155-1991 Savage Road Richmond B.C. V6V 0A4 Tel.(604)2790329 Fax.(604)2790839 http://www.aj-racing.com/
U.S.A	Spoon Sports USA	941 N Elm St Suite D Orange, CA 92867 Tel.714.997.1114 Fax.714.997.1115 https://spoonusa.com/ info@gotuning.com
EUROPE	Spoon Sports Europe	Unit C Mendip Business Park, Mendip Road, Rooksbridge, Somerset, BS26 2UG Tel. +44 (0) 330 2233 486 info@spoonsports.eu http://www.spoonsports.eu/
UK

AUSTRALIA	Gaijin-Garage	ABN 53 242 694 315 AUSTRALIA Tel.+61.8.6460.9051 Mobile.+61 422 519 108 admin@gaijin-garage.com http://www.gaijin-garage.com
NEW ZEALAND

THAILAND	Oak Club	161/29 Chanransanitwongse soi 27 Charansanitwong Rd. Bangkhunsri, Bangkok noi 10700 Thailand Tel.(662)866-7378, 084-160-6600 Fax.(662)412-8407
PHILIPPINES	DZ RACING PERFORMANCE PARTS PHIL	Banawe Ave Quezon City Philippines Tel.632-4155418, 632-7406863 Dz_racing_phil@yahoo.com
CHINA	MAN AUTO PARTS CO LTD.	115 Kong Tau San Tsuen, Long Ho Road, Yuen Long, N.T., Hong Kong Tel.(852) 2391-9331 Fax.(852) 2393-0162 http://www.man-autoparts.com/
HONG KONG
MACAU

TAIWAN	KSPEC CO.	No.6-10, Sec. 1, Xin 5th Rd., Taishan Dist., New Taipei City 243, Taiwan (R.O.C.) Tel.(886)-2-8521-7669 Fax.(886)-2-8521-2488 leslie@kspec.com.tw http://www.kspec.com.tw/ https://www.facebook.com/kspec2003
MALAYSIA	SAMURAI RACING SDN BHD	No.15&17, Jalan PJS 11 / 24, Bandar Sunway, Selangor, Malaysia. Tel.603-5637 2888
SINGAPORE	SAMURAI RACING SDN BHD

Privacy

PRIVACY POLICY

Whether we have your details because you subscribe to our newsletter, have requested a catalogue, or have bought products on this site, they will be kept confidential and will not be passed on to third parties. Under Data Protection legislation, we follow strict security procedures in the storage & disclosure of information that is passed to us by our customers, to prevent unauthorised access. We do not run or participate in any junk email marketing campaigns.

Taikyu Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Taikyu Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

ONLINE WEBSITE ORDERS

All browsing and payments on Taikyu and associated websites are all secure via an encrypted https connection.

“When you shop with a merchant who uses Paypal you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase. We process secure online payments for UK businesses, while complying with the highest level of the Payment Card Industry Data Security Standard (PCIDSS).

Paypal guarantees that we will never:

– pass on your financial details

– pass on any personal information gathered when you place an order

– sell or rent your details. You will never receive junk mail as a result of using Paypal

– leave invasive technologies such as cookies on your machine

– exploit your details in any way”

If you would like more information, please https://www.paypal.com/

DATA WE COLLECT WHEN YOU USE OUR WEBSITE:

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

HOW WE USE YOUR INFORMATION

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Please note – we do share customer data with courier companies in order to complete orders.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We also use cookies for the purpose of online shopping. For example: When you add a product to cart and then navigate to a different page the product will still be in the cart. This is due to a cookie.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you require more information on what cookies we use in details and how they work, please feel free to contact us.

EXTERNAL WEBSITE LINKS

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our website does contain embedded forms for Instagram and Facebook. These both have their own relevant Privacy Policy. Please refer the there respected websites for more information.

YOUR RIGHTS FOR THE INFORMATION WE HOLD

You can find the information we hold on yourself, in your account on our website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible – info@taikyu.uk We will promptly correct any information found to be incorrect.

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

YOUR BASKET

VIEW CART | CHECKOUT